Membership terms
& cancellation.

A community and an alert service.

PokeRadarUK is an independent UK collector community operated by a sole trader. PokéScout is our Discord bot. We do not sell Pokémon products or place orders for you, and we are not affiliated with Pokémon or the retailers we monitor.

Free membership includes community chat, announcements and a limited number of /stock lookups per hour. VIP adds automatic stock and live product-drop alerts, retailer notification preferences and stock lookups without the free hourly allowance.

You need a Discord account, access to our server and an internet connection. Discord's own terms and eligibility rules also apply. Your retailer purchases are separate contracts with the retailer.

Seven days to try VIP.

Try VIP free for 7 days. Then £4.99/month, renewing automatically until cancelled. Cancel through Buy Me a Coffee before your trial ends to avoid being charged.

Subscriptions will be handled through Buy Me a Coffee. The trial is intended for new subscribers; eligibility, payment details and your first payment date will be shown during sign-up. Check these before confirming. The advertised monthly price is the total membership price; any optional extra support is your choice.

When sign-ups open, follow the instructions to link your membership with Discord so we can provide your VIP access. Your payment confirmation and Buy Me a Coffee account will show your billing details. Buy Me a Coffee handles subscription payment processing; PokeRadarUK provides the VIP service. Its platform terms apply alongside these membership terms.

A separate gift or promotional grant follows the duration and conditions stated when it is offered. It does not create a paid subscription by itself.

Manage renewal through Buy Me a Coffee.

Cancel renewal in the Buy Me a Coffee account used to subscribe. Follow its membership cancellation guide and check the confirmation. Cancel before your trial ends to avoid the first charge, or before the next renewal to stop future billing.

Leaving Discord or muting alerts does not cancel billing. If cancellation, billing or VIP access looks wrong, ask the server owner or an Admin privately for help. Stopping renewal does not automatically request a refund.

Refunds and your rights.

For a refund relating to VIP, contact the server owner or an Admin privately with your membership reference and the payment concerned. We review requests about our service and arrange any refund owed, normally through Buy Me a Coffee where its processing options allow. For payment-platform problems, you can also contact Buy Me a Coffee support. Its refund policy does not replace your statutory rights.

UK consumers signing up online to an ongoing service normally have a 14-day cooling-off period, starting the day after the contract is made. This is separate from the seven-day free trial. To exercise that right, tell us clearly that you want to cancel the contract; you do not have to give a reason.

If you expressly ask for the service to start during that period, a proportionate charge for service already supplied may apply only where the legal requirements and advance information have been met. Free trial access is free. Any refund due under statutory cooling-off rights is made without undue delay and within 14 days of the cancellation notice, without a refund fee, using the original payment method unless you agree otherwise.

Ordinary cancellation after the cooling-off period does not automatically refund a paid period. We remain responsible for providing VIP with reasonable care and skill and as agreed. If we fail to do so, you may be entitled to a remedy, including an appropriate price reduction or refund.

A useful heads-up, not reserved stock.

We monitor selected retailers, products and searches, not every Pokémon product or the whole market. Coverage and detection depend on retailer information, monitoring availability and Discord delivery. An alert does not reserve an item or guarantee that you can buy it, that every restock will be detected or that a price is the lowest available.

Confirm the product, edition, price, delivery costs and availability with the retailer before ordering. Stock can change quickly. Live drops may involve queues, allocations or other retailer restrictions.

Maintenance, retailer restrictions and outages can interrupt monitoring or alerts. We will explain significant interruptions through community announcements and work to restore the service. If a material part of a paid service cannot be supplied, contact us to discuss an appropriate remedy. These limitations do not remove your consumer rights.

Keep the community enjoyable.

Follow the server rules and Discord's terms. We may restrict access for serious or repeated rule breaches, abuse, fraud or security concerns. Where practical, we will explain the reason and give you a chance to respond. Urgent protective action may be needed first.

A restriction does not itself stop platform billing. If we end a paid membership, we will arrange to stop future renewal and assess any unused payment fairly in line with your legal rights. We will not impose a blanket forfeiture of all payments.

Retailer coverage can evolve. We will give reasonable advance notice of material changes to paid benefits or these terms, explain your options and let you cancel before the change affects a future paid period. We will not retrospectively reduce an agreed paid period or remove statutory rights.

Giveaways and special offers, when available, have their own published conditions. A subscription is not a promise of a prize or a successful retailer purchase.

Need a hand?

Existing members can use the Discord support forum for general questions. For account, refund or privacy matters, ask the server owner or an Admin for a private conversation. Do not post payment information or personal documents publicly.

We will review complaints fairly, explain our response and aim to resolve problems promptly. You can also use Buy Me a Coffee's support resources for platform or payment problems.

See our privacy notice for how membership information is handled. Nothing in these terms excludes liability or limits remedies where doing so would be unlawful, or prevents you exercising your rights in the courts available to you.